You are hearing this from the mouth of a Walmart VP. The customer is under NO obligation to load their own carts at checkout.
It is a courtesy to the customers whom we exist to serve. You are the one who is taking their items and ringing them up and you are responsible to make sure the customer gets back everything they paid for. People have many choices for their shopping needs these days and it is of the upmost importance that they continue to chose Walmart.
It is also of the upmost importance that we provide each and every customer with world class customer service. Exceeding customer's expectations is the job of EVERY associate.
Product or Service Mentioned: Walmart Cashier.